Computer Support & Security
Keeping your computers, Wi-Fi networks, and server systems optimized. We proactively identify faults, configure security safeguards, and reduce your overall operational downtime.
Stop Worrying and Keep Working
When something goes wrong with your IT, everything grinds to a halt. With computer support from ProMatrix, you won’t have to worry about what happens when there’s a failure in your systems, because we'll be on call to ensure things are always running smoothly. That means you can minimize downtime and better predict your IT expenses.
Support from ProMatrix provides more reliable performance and predictable budgeting. This allows you to get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.
What You Can Expect:
Our Core IT Support Divisions
Explore our professional IT engineer services for workstations, server maintenance, NAS storage solutions, Wi-Fi security, media hardware, and emergency support.
Workstations & Laptops
Complete diagnostic, hardware upgrades, and operating system reinstalls to keep user PCs running at maximum productivity.
- OS Re/installation (Windows 11/10/8/7/XP, Linux Ubuntu/CentOS)
- Printer, scanner & network device setups
- Active Directory domain join & user profile migration
- Email client setups (IMAP, POP3, Exchange configuration)
- Standard 3rd party applications & enterprise software deployment
Server & Active Directory
Setup and maintenance of physical or virtual servers, file storage structures, security permissions, and Active Directory domains.
- Windows Server (2022/2019/2016) & Linux server deployments
- Active Directory, Domain Controller, IIS, and Group Policy config
- SQL Database server installation and optimization
- BitLocker drive encryption & security safeguard lockdowns
- RAID system configuration and drive fault rebuilds
NAS & Private Local Storage
Deploying high-speed Network Attached Storage (NAS) devices to manage secure company backups, asset shares, and hybrid cloud sync.
- NAS device deployment (Synology, QNAP, TrueNAS)
- RAID storage array setup (redundancy safeguards)
- Network file share sharing & security group permission config
- Automated daily workstation backups & cloud mirroring
- Failing drive hot-swaps and hardware repairs
Basic Network Router & Switch
Configuration and maintenance of switches and routing paths to keep intranet communication and internet connections stable.
- Replacing/setting up unmanaged and managed switches
- Point-to-point network port connection diagnostics
- Small business router setup & DNS/DHCP configuration
- Cabling connectivity checks and packet loss troubleshooting
- Intranet node isolation and router firmware updates
WiFi AP & UPS Power Solutions
Enhancing office wireless coverage with enterprise Access Points and protecting critical machines from blackouts using UPS backups.
- Configure Access Points (Aruba, Cisco, Linksys, D-Link)
- Intelligent Wi-Fi Mesh setups and range channel audits
- UPS backup battery sizing, installation, and status alerting
- Network segmentation (SSID configuration, Guest network isolates)
- Firmware security upgrades and coverage heatmap checks
Projector & VOIP Phone Systems
Setting up boardroom media devices, VOIP digital call lines, and softphones to keep your company's communication flowing.
- Projector mounting alignment and input interface config
- Conference room smart speakerphone & camera setups
- VOIP softphone client and physical SIP phone configurations
- Media switcher troubleshooting and cable validation
- Intercom and audio-visual routing configurations
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Major Critical Outage (L3)
Rapid emergency dispatch of Level 3 Senior System Architects to resolve major network collapses, database outages, or security emergencies.
- 4-Hour SLA response guarantee (Critical systems in 10 minutes)
- Ransomware isolation & cybersecurity firewall lockdowns
- Enterprise network-wide collapse diagnostic and route repair
- SQL database recovery and file system restoration
- Server hardware catastrophic motherboard & component hot-swaps
Why Put ProMatrix in Charge?
We serve as your dedicated business partner and strategic IT department, keeping your systems rock-solid.
Constantly Proactive
We monitor and maintain your network 24/7, proactively identifying and correcting issues before they disrupt operations.
Fast Response Time
We guarantee a 4-hour emergency response time, with critical system dropouts addressed in 10 minutes or less.
Live Call Assistance
Our phones are answered by trained local professionals during business hours. No confusing voicemails or answering services.
Business Partner Mindset
We act as an extension of your company. We align with your growth goals and manage security so you can focus on core tasks.
100% Satisfaction
We stand behind all products and services. Our billing policy is straightforward: if we don't fix it, we don't bill.
Simpler IT Management
Consolidating your billing, troubleshooting, and tech vendors under one unified provider reduces overall administrative costs.
Book an IT Engineer
Configure your technical requirements below. Our automated system calculates your price transparently using our official January 2025 Price Guide.