Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to PROMATRIX SOLUTION, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the PROMATRIX SOLUTION Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PROMATRIX SOLUTION and use the services.
• Service: refers to the service provided by PROMATRIX SOLUTION as described in the relative terms (if available) and on this platform.
• Website: PROMATRIX SOLUTION’s site, which can be accessed via this URL: https://pcservices.com.my
• You: a person or entity that is registered with PROMATRIX SOLUTION to use the Services.

Return & Refund Policy

Thanks for shopping at PROMATRIX SOLUTION. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at PROMATRIX SOLUTION. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at PROMATRIX SOLUTION, you agree to the terms set forth below along with PROMATRIX SOLUTION’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

• The product has to be damage free, if we find any damage on the product, we will cancel your refund immediately.

Refunds

We at PROMATRIX SOLUTION, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that PROMATRIX SOLUTION is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping & Delivery

PROMATRIX SOLUTION is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Pickup & Return Service (PRS) – Orders received before 3.00pm will be processed and collecting to your doorstep in same business day for Klang Valley; or the next business day before 3.00pm for order received after 3.00pm.

all Pickup and Return Services (PRS) will via our own logistic team or Grab Delivery or our Lalamove Partner. Our delivery orders are shipped within Klang Valley only. We do not ship to P.O.Box address.The cost for delivery/ shipping is calculated and displayed on the Checkout page before you complete your order.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, do not hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: order@pcservices.com.my
• Via Phone Number: 60328587550
• Via this Address: 69A, Jalan Kuchai 1, Taman Lian Hoe, 58200 Kuala Lumpur.